General terms

Seller’s identity

These conditions regulate the use of the service of Orders placed through the website They imply full acceptance of the General Contract Conditions, which are described below. These conditions are binding on both parties, the company and the consumer.

These conditions may be modified without prior notice, prevailing those published at the time the use of the service occurs. We highly recommend reading it each time the website is accessed.

Price validity

Our prices are directed only to consumers who have a delivery address in Spain.

Items for sale on the website are only available if they are visible on the website. However, due to the synchronization processes of the website with the available stock database, errors could occur regarding the availability of the product. In that case, this circumstance will be reported immediately, and the consumer may request a refund of the sums paid at no cost to the latter.

Product presentation

Products offered for sale are described and presented as accurately as possible, subject to the limitations of current digital imaging technology.

Product price

All our products are subject to taxes, keep in mind that VAT will be calculated according to what is established in the country of destination and this will be reflected at the time of payment. If your delivery address changes, the tax will also change. For example, in Spain the VAT is 21%, but if you want to receive your order in another country such as France, the tax applied is 20%.

All product prices appear without VAT. They do not include transportation charges or type of payment, if applicable.

In the case of shipping to the Canary Islands, the corresponding VAT will not be charged, so the final price of the product will appear in your basket, prior to payment. For more information, see the "Shipping Costs" section.

Alard Beauty Store reserves the right to modify its prices at any time. In the event of a price modification, the products will be invoiced at the price in force during the order registration.

Order and Secure Payment

Credit card: You can pay with your credit card, free of charge. This form of payment is immediate, comfortable and safe. Alard Beauty Store will not use this data at any time or have access to it for other actions. Remember that with each new order you can add as many cards as you want to make your orders faster.

For subsequent purchases and your comfort, if you select it, at the time of payment our system will show you the data of your card in an encrypted form. If you wish to deactivate this functionality, you only have to access the "My payment methods" section of your customer profile and delete the corresponding card.

Payment using PayPal: Pay quickly and safely with your PayPal account or with your credit or debit card, without sharing financial information with Alard Beauty Store. PayPal automatically encrypts confidential data with the help of the best technologies available in the market. Orders paid using PayPal do not have any surcharge on the total amount.

Payment with paypal: Alard Beauty Store ha firmado un acuerdo con el proveedor de servicios de pago PayPal que nos permite facilitarle el proceso de pago. Para poder realizar los pagos a través de PayPal más cómodamente, te solicitaremos una única vez que autorices a Alard Beauty Store a realizar los pagos con tu cuenta PayPal. Dándonos tu consentimiento de pago podrás efectuar futuros pagos en Alard Beauty Store a través de PayPal sin tener que volver a introducir tus credenciales en el portal del proveedor.

If you have created a payment agreement with PayPal by checking the "Remember PayPal data" box and you wish to cancel this agreement, you can do so by accessing your PayPal account.

Item 1: Reference Transaction Explanation

By identifying yourself with paypal at you grant identification and payment validation permissions, remembering them in each of the payment and identification phases that arise to unidentified users under this same system, thus facilitating the purchase flow of your transaction, avoiding that you have to log in again or accept the payment agreement again.

Point2: How to cancel a payment agreement?

Log in to your PayPal account, access the "My Account" tab and then select the "Profile" sub-tab.
In the option or column "Financial information" click on "List of authorized payments" or "Periodic payments".

Default of payment

Alard Beauty Store reserves the right to refuse to make a delivery or to process the order of a customer who has not fully or partially paid a previous order or with which there is an active payment dispute, as well as any order that has an indication fraud in the payment or whose formalization has not been completed when making the payment by transfer.

Alard Beauty Store controls all orders registered on the web. These controls are intended to protect Alard Beauty Store from abusive fraud practices. Our Customer Service may request all the necessary documents to process an order (proof of address or debit to the customer's name, proof of address of the person indicated in the delivery address, etc.). These requests will be made by email or by phone:
- In the case of an order with a delivery address other than the one indicated as the billing address.
- In the case of a new customer.
- In the event of an order greater than 150 euros.
- In case of signs of credit card fraud.


The customer who has already made a purchase at Alard Beauty Store can choose a password that allows them not to have to fill in the previous ordering forms again in future purchases.

Alard Beauty Store recognizes customers who are already registered as their own customers.

The password assigned to the client is strictly confidential and personal and must not be disclosed or communicated to anyone.

In the event that the Alard Beauty Store customer forgets or loses their password, they must use the corresponding link when accessing the website.

In order to facilitate the identification of the client, the client simultaneously supplies a password and his e-mail address, expressly authorizing Alard Beauty Store to register a file called a "cookie" in its system, the sole purpose of which is to facilitate such identification.

Shipping costs

Shipping costs are fixed for Spain, 8 euros VAT not included.

Guarantee of originality

All our products are original, they have been acquired within the European Economic Area and therefore are free to transit there. None of our products have been modified or manipulated in accordance with current trademark regulations.

Right of withdrawal. Exchange or return procedure

Alard Beauty Store offers its customers the possibility of making a return of their orders. If you are not satisfied, we will refund your money.

However, due to health and hygiene protection reasons, we do not accept the return of unsealed cosmetic products (creams, shampoos, soaps, gels, hairdressing products, etc.).

In order to exercise their right of withdrawal, the consumer must inform the Alard Beauty Store by email.

Conditions for exchanges or returns The client has a period of 14 calendar days to exercise their right of withdrawal, counting from the date of receipt of the item / s. It is not necessary to indicate a reason for the exercise of the right of withdrawal. For greater agility in the processing, we appreciate that the client follows the procedure detailed below, although it is not mandatory for the exercise of the rights contemplated in this section. 

Step 1: Contact through the "Returns" section in your user account, to communicate that you want to return your order. You can also use and send the withdrawal document model mentioned above, sending it through our contact form. We will immediately send you confirmation of receipt of your request. 

Step 2: Package your order under the same conditions that you received it. Alard Beauty Store will send a courier to your address to collect the order. 

You will have to bear the direct cost of returning the goods. 

Step 3: Once the items have been received, Alard Beauty Store will refund the total amount paid by you minus the cost of return: cost of collection and management of refund to the warehouse. Alard Beauty Store reserves the right to compensation for the difference between the value of the items sent to the customer and returned by the customer in the following cases: 

When the products have been used or manipulated improperly or negligently or not in accordance with their characteristics by the client. 
Cuando los productos hayan sido golpeados o deteriorados. 
When the return by the customer is not made in its box. 
When the lack of conformity is due to wear and tear due to normal use. 
If any of the data on the ticket or proof of purchase is modified, altered or replaced. 
If the serial or product identification number is tampered with. 
If all its elements, accessories, cases or boxes are not returned with the product. 

We ask the customer to take special care to return the glasses in perfect condition. It is important that, in addition to returning the case, wipe and box in good condition, the glasses are returned with clean lenses. Otherwise, Alard Beauty Store may deduct the cost of cleaning the windows from the refund amount.


In all phases of accessing the site, inquiries, filling in forms, placing orders, delivering items or any other service, Alard Beauty Store does not assume any responsibility in the event of damages or impediments arising from the use of the Internet. Alard Beauty Store will not assume any responsibility in case of anomaly in the supply of the service, external intrusions or computer virus. In the same way, Alard Beauty Store is not responsible in cases of unforeseeable circumstances or force majeure.

Conditions of use of the contents and protection of Intellectual Property

The user undertakes to use the services and contents of the website correctly, diligently and lawfully. Its use for purposes contrary to the law, morals, good customs or public order is prohibited.

The content of this website is the property of Alard Beauty Store. The legislation on Intellectual Property gives you the exclusive right to such content.

For all these reasons, Alard Beauty Store prohibits its partial or total use by third parties, unless there is a written agreement in this regard. Consequently, the total or partial reproduction, by any physical or electronic means, of the content of this website is expressly prohibited.

Alard Beauty Store will take all appropriate legal measures to prevent the unauthorized use of the content of the website

Modifications at the website

Alard Beauty Store reserves the right to make any modifications it deems appropriate to its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented. or located on their website.

Applicable legislation

La relación entre Alard Beauty Store y el usuario se regirá por la normativa española vigente.